Returns
Please note, return shipping costs are paid for by the customer unless the return is due to a faulty product or an error on our part.
- Item(s) must be unworn, clean and in same state as when your received the item(s).
- Item(s) must be shipped with all its original packaging and tags attached.
- Item(s) must be within the 30 day period since delivery.
Reach out to Customer Support: To start the return process, Fill out the form above or get in touch with our support team at staff@genexis.store. Include your name, order number and reason for return, with any relevant attachments. We aim to get back to you within 2 business days.
Return Shipping Details: Once your return request has been approved, we'll reach out to you with instructions on how and where to send your package. Please note, return shipping costs are paid for by the customer unless the return is due to a faulty product or an error on our part.
Review of Items: Once we receive your item(s), we'll inspect the item(s) and insure they comply with our Refunds/Returns Item Criteria. If approved, your refund will be delivered within 2-10 business days.