You can apply promo codes to your Cart or during Checkout in the ‘Discount Code’ field. Please note not all codes can be combined.

Please allow up to 14 business days for your order to arrive. If your order has past the 14 business day delivery period, Please contact us using the contact form so we can look into your order and have the issue fixed asap.

• Item(s) must be unworn, clean and in same state as when your received the item(s).
• Item(s) must be shipped with all its original packaging and tags attached.
• Item(s) must be within the 30 day period since delivery.

Reach out to Customer Support: To start the return process, get in touch with our support team at staff@genexis.store or using the contact page. Include your name, order number and reason for return. We aim to get back to you within 2 business days.

Return Shipping Details: Once your return request has been approved, we'll reach out to you with instructions on how and where to send your package. Please note, return shipping costs are paid for by the customer unless the return is due to a faulty product or an error on our part.

Review of Items: Once we receive your item(s), we'll inspect the item(s) and insure they comply with our Refunds/Returns Item Criteria. If approved, your refund will be delivered within 2-10 business days.

We may be able to cancel your order if it has not yet been shipped. Please contact us using the contact form so we can assess your order.