We are pleased to offer refunds on any items that comply with our return policy within 30 days after the delivered date. Unfortunately, we are unable to provide you with a refund if 30 days have passed since your delivery.
Please note, return shipping costs are paid for by the customer unless the return is due to a faulty product or an error on our part.
Reach out to Customer Support: To start the return process, use the return form on the returns page or get in touch with our support team at staff@genexis.store. Include your name, order number and reason for return and any relevant attachments. We aim to get back to you within 2 business days.
Return Shipping Details: Once your return request has been approved, we'll reach out to you with instructions on how and where to send your package. Please note, return shipping costs are paid for by the customer unless the return is due to a faulty product or an error on our part.
Review of Items: Once we receive your item(s), we'll inspect the item(s) and insure they comply with our Refunds/Returns Item Criteria. If approved, your refund will be delivered within 2-10 business days.
